Refund policy

If you have experienced an issue with the order that you have received, please feel free to reach out to us at Contact@zgarage.com.au so that we can help you with your order. We are here to help and aim to provide a positive experience for your shop with us.

If you are unsure whether to reach out to us, please see if any of the below apply to you or just have a read if you fancy.

Damages and issues
If you have found the item is defective, damaged, or if you receive the wrong item, please let us know as soon as possible or within 14 days of receiving your order so that we can assess the issue immediately and come up with a resolution.

If your order has vanished into the depths of a logistic company's lost and found pile, or it might have decided that it was time for it to grow a pair of legs and run off into the sunset, please check the tracking information provided with your order first. If it is missing or the order looks to be on a cruise around the world, contact us so that we can follow up with your order as soon as possible.

It is essential that the appropriate shipping address is provided to us in the correct format. Wrong or inadequate addresses may not get noticed during packing and shipping which will cause your order to go on a long holiday and make a coin toss on whether it returns back to us. Orders will be reshipped at the buyer's expense in cases like these.

Refunds
If you have been in touch with us and a refund has been approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that we can initiate the refund but it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@zgarage.com.au.